Store credit

In SellerTower, store credit is a slip, not a balance on the customer's account. When a return is refunded as store credit, the refund record itself becomes the credit. It has a number starting with REF- and a fixed amount, and it can be spent once on a later order.

Who can do this: anyone who can create refunds can add store credit to an order: the Administrator, Admin, Store Admin and Cashier. Store credit works on every plan.

Concept: a slip, not a balance#

The customer's profile has no store credit balance. Each credit is its own refund record, worth its own amount, and usable once. A customer with two credits has two slips.

A credit pays for goods. It does not change their prices. At checkout it shows as Store credit under the total, and on the saved order it is a payment.

Before you start#

Find the credit. Open Refunds and look for rows with the Store credit method. The refund's page shows its amount and, once spent, the order it was used in. From that page you can Print credit slip for the customer.

Spend a credit at checkout#

1. Build the order as usual.
2. Click the Add refund tile. The Add Refund/Credit adjustment window opens.
3. Keep Select Refund ID, then pick the credit from Select refund ID. Each credit shows its customer's name and amount. You can also search for the refund number.
4. Click Add to Cart. The credit appears on the order as a line that lowers the total.
5. Take any remaining payment and complete the order.

You can also scan the barcode on a printed credit slip at checkout. A message confirms which slip was applied and for how much. On an order you are editing, scan the refund slip (REF-), not the return (RET-).

An order can use more than one credit. The Add refund tile needs the permission to create refunds.

What the picker tells you#

The list covers every store credit this store has issued. It tells you why it is empty:

• "No store credit available. A credit appears here once a return is refunded as store credit": no credit has been issued yet.
• "No store credit is available to spend. Every credit this store has issued is already applied to an order": all credits are in use.
• "Store credit could not be loaded. Reopen this list to try again": a loading problem.

A credit already added to an open order stays in the list, marked as held by that order.

Behind the scenes#

• One slip, one use. When a credit is added to an order, that order holds it. No other order can take it. If two tills try at the same moment, one wins and the other is told which order took it.
• Paid order, spent credit. When the order's payment completes, the credit is marked spent for good.
• Cancelled order, credit back. If the order is cancelled, the credit is released and can be spent again.
• No expiry. A credit stays spendable until it is spent or cancelled.

Watch out#

Troubleshooting#

Related pages#

Store credit refunds · Refunds · Creating an order