Fulfilment status & types
In-store, pickup, takeaway, delivery and dine-in.
Available on Solo and above
Fulfilment is how the goods get to the customer, and each type has its own small lifecycle. A store starts with only in-store selling switched on; the Administrator enables the types the store actually operates in Fulfillment settings.
The five types and their steps#
| Type | Steps to done |
|---|---|
| In store | Pending → Processing → Completed |
| Pickup | Pending → Ready → Completed |
| Takeaway | Pending → Ready → Completed |
| Delivery | Pending → In transit → Completed — plus Failed, which can retry back to In transit |
| Dine-in | Pending → Processing → Served → Completed |
Delivery is the one type with a failure state — a van that came back tries again without cancelling the order. Dine-in is the one with two middle steps: served means the food reached the table but the party hasn't settled up; see Dine-in & tables.
What the settings add to an order#
- Pickup / takeaway — an optional fee and a preparation time; pickup also carries the collection address.
- Delivery — priced zones (each with its own fee and delivery estimate) and a timing mode (deliver immediately, on a scheduled date, or either). A zone's fee overrides anything typed at the till — the price list wins.
- Dine-in — an optional service charge, added automatically at pricing.
These fees are minted by the server from the live settings — the checkout can't forget the service charge or invent its own delivery fee.
The guard rails#
Fulfilment moves only inside the frame of the other two axes: nothing moves before the order is confirmed, and fulfilment cannot complete before payment does — goods don't leave as delivered on an unpaid order. Both refusals arrive in plain words on the status menu itself.