Glossary

The words the guide and the app use, each explained in one or two plain sentences.

Each term has a short meaning and, where useful, a link to the page that explains it in full. Terms are grouped by area of the app.

The account#

Term	Meaning
Business	Your whole SellerTower account. It has one owner, one plan, one currency and all your stores.
Store	One shop in your business. Each store has its own stock, orders and settings.
Administrator	The person who signed up and owns the business. There is only one. Some actions, such as billing and inviting staff, are for the Administrator only.
Staff	A person you invite to work in the app. Each staff member holds one or more roles, for all stores or for chosen stores.
Role	A named set of permissions. Five roles are built in. Which roles you can use depends on your plan.
Permission	One thing a role allows, such as viewing orders or adjusting stock. The server checks it on every request.
Back office	This app, where you run your business.
Billing currency	The currency your subscription is charged in. It is your country's local currency or US dollars. It is set when you sign up and does not change.

Catalogue and stock#

Term	Meaning
Catalogue	All your products. It belongs to the business, so every store shares the same products.
Product	One item in your catalogue, with its codes, price, tax settings and optional variants.
Variant	One version of a product, such as a size or a colour, with its own codes and stock.
Category	A group you put products in. A product can be in more than one category.
SKU	Your own 6 digit code for a product or variant. It is unique in your business.
Barcode	The 13 digit code you scan. It is unique in your business.
Sold by measure	A product that allows fractional quantities, so you can sell 2.55 kg instead of whole units.
Linked product	A product that has been added to a store so the store can hold stock of it and sell it.
Inventory	The stock of one product in one store: how many you have, and in which batches.
Stock on hand	The quantity a store has available to sell.
Batch	One delivery of stock with its own number and an optional expiry date. The batch that expires first is sold first.
Quarantine	Stock kept out of sale until you decide what to do with it. Returned goods often go here.
Write off	Removing stock that cannot be sold, for example because it is damaged or expired.
Low stock	A product whose stock has fallen to its warning level. A level of 0 means you are never warned.

Selling#

Term	Meaning
Order	One sale. It has three statuses of its own: the order status, the payment status and the fulfilment status.
Order status	Where the order is: Pending, Confirmed, Processing, Completed or Cancelled. An order can only be edited while it is Pending or Confirmed.
Payment status	How far the order is paid: Pending, Proof uploaded, Verifying, Partially paid, Paid or Failed.
Fulfilment	How the goods reach the customer: In store, Pickup, Takeaway, Delivery or Dine-In. Each type has its own steps.
Payment	One amount recorded against an order, with its method and who recorded it. A payment is never edited or deleted.
Void	Cancelling a payment that was recorded by mistake. The payment and the void both stay on the order, with the reason.
Deposit	The part of a made to order or pre-order you ask for up front. It is worked out from the items, or you can set it by hand.
Tender	How an order was paid, for example cash, card or bank transfer. It shows on the orders list, on the order and in reports.
Proof of payment	A bank transfer slip the customer uploads. Staff then check it and mark the payment.
Refund due	A label on an order that has been paid more than its total, for example after an edit lowered the price. The extra must be paid back.
Pro-forma invoice	A quote with its own `PRO-` number. It is not a tax document and it updates when the order changes.
Issued invoice	The final tax invoice, created once when the order is paid. It never changes.
Superseded invoice	An issued invoice that has been replaced by a corrected one. Both are kept.
Out of date invoice	An issued invoice whose order total changed after it was issued. The order page warns you at the top, and the order takes no more money until you click Reissue invoice.
Payment link	A link you send to a customer so they can view an invoice or upload proof of payment. It only works with the access code it carries.
Discount	A price rule, applied on its own or with a code. The server works out every discount.
Customer	One record per shopper, shared by all stores, with contact details and history.

Returns and refunds#

Term	Meaning
Return	Goods coming back from a completed order. For each item you choose what happens to the goods.
Disposition	What happens to a returned item: Restock to SOH (back into stock on hand), Add to quarantine, or Write off.
Refund	Money going back to the customer. You can never refund more than was paid.
Refund method	How the money goes back: Cash return, Replace / Re-use in next order (Store Credit), or Deduction / adjustment.
Store credit	A refund kept as a credit the customer spends on a later order. Each credit can be used once.

Plans and billing#

Term	Meaning
Plan	Your subscription level. It decides which features you have and how many stores and staff are included.
Allotment	The number of stores and staff places your plan includes.
Add-on	An extra store or staff place you buy on top of the allotment, charged monthly.
Seat	One store or staff place, from the allotment or from an add-on.
Entitlement	A feature your plan includes. The server checks it on every request, as well as permissions.
History window	How far back your plan lets you see analytics and other history.

Core concepts · Permissions reference · Plan capabilities · Metric definitions

The account#

Term	Meaning
Business	Your whole SellerTower account. It has one owner, one plan, one currency and all your stores.
Store	One shop in your business. Each store has its own stock, orders and settings.
Administrator	The person who signed up and owns the business. There is only one. Some actions, such as billing and inviting staff, are for the Administrator only.
Staff	A person you invite to work in the app. Each staff member holds one or more roles, for all stores or for chosen stores.
Role	A named set of permissions. Five roles are built in. Which roles you can use depends on your plan.
Permission	One thing a role allows, such as viewing orders or adjusting stock. The server checks it on every request.
Back office	This app, where you run your business.
Billing currency	The currency your subscription is charged in. It is your country's local currency or US dollars. It is set when you sign up and does not change.

Catalogue and stock#

Term	Meaning
Catalogue	All your products. It belongs to the business, so every store shares the same products.
Product	One item in your catalogue, with its codes, price, tax settings and optional variants.
Variant	One version of a product, such as a size or a colour, with its own codes and stock.
Category	A group you put products in. A product can be in more than one category.
SKU	Your own 6 digit code for a product or variant. It is unique in your business.
Barcode	The 13 digit code you scan. It is unique in your business.
Sold by measure	A product that allows fractional quantities, so you can sell 2.55 kg instead of whole units.
Linked product	A product that has been added to a store so the store can hold stock of it and sell it.
Inventory	The stock of one product in one store: how many you have, and in which batches.
Stock on hand	The quantity a store has available to sell.
Batch	One delivery of stock with its own number and an optional expiry date. The batch that expires first is sold first.
Quarantine	Stock kept out of sale until you decide what to do with it. Returned goods often go here.
Write off	Removing stock that cannot be sold, for example because it is damaged or expired.
Low stock	A product whose stock has fallen to its warning level. A level of 0 means you are never warned.

Selling#

Term	Meaning
Order	One sale. It has three statuses of its own: the order status, the payment status and the fulfilment status.
Order status	Where the order is: Pending, Confirmed, Processing, Completed or Cancelled. An order can only be edited while it is Pending or Confirmed.
Payment status	How far the order is paid: Pending, Proof uploaded, Verifying, Partially paid, Paid or Failed.
Fulfilment	How the goods reach the customer: In store, Pickup, Takeaway, Delivery or Dine-In. Each type has its own steps.
Payment	One amount recorded against an order, with its method and who recorded it. A payment is never edited or deleted.
Void	Cancelling a payment that was recorded by mistake. The payment and the void both stay on the order, with the reason.
Deposit	The part of a made to order or pre-order you ask for up front. It is worked out from the items, or you can set it by hand.
Tender	How an order was paid, for example cash, card or bank transfer. It shows on the orders list, on the order and in reports.
Proof of payment	A bank transfer slip the customer uploads. Staff then check it and mark the payment.
Refund due	A label on an order that has been paid more than its total, for example after an edit lowered the price. The extra must be paid back.
Pro-forma invoice	A quote with its own `PRO-` number. It is not a tax document and it updates when the order changes.
Issued invoice	The final tax invoice, created once when the order is paid. It never changes.
Superseded invoice	An issued invoice that has been replaced by a corrected one. Both are kept.
Out of date invoice	An issued invoice whose order total changed after it was issued. The order page warns you at the top, and the order takes no more money until you click Reissue invoice.
Payment link	A link you send to a customer so they can view an invoice or upload proof of payment. It only works with the access code it carries.
Discount	A price rule, applied on its own or with a code. The server works out every discount.
Customer	One record per shopper, shared by all stores, with contact details and history.

Returns and refunds#

Term	Meaning
Return	Goods coming back from a completed order. For each item you choose what happens to the goods.
Disposition	What happens to a returned item: Restock to SOH (back into stock on hand), Add to quarantine, or Write off.
Refund	Money going back to the customer. You can never refund more than was paid.
Refund method	How the money goes back: Cash return, Replace / Re-use in next order (Store Credit), or Deduction / adjustment.
Store credit	A refund kept as a credit the customer spends on a later order. Each credit can be used once.

Plans and billing#

Term	Meaning
Plan	Your subscription level. It decides which features you have and how many stores and staff are included.
Allotment	The number of stores and staff places your plan includes.
Add-on	An extra store or staff place you buy on top of the allotment, charged monthly.
Seat	One store or staff place, from the allotment or from an add-on.
Entitlement	A feature your plan includes. The server checks it on every request, as well as permissions.
History window	How far back your plan lets you see analytics and other history.

Glossary

The account#

Catalogue and stock#

Selling#

Returns and refunds#

Plans and billing#

Related pages#

The account#

Catalogue and stock#

Selling#

Returns and refunds#

Plans and billing#

Related pages#