Seats & add-ons
How extra stores and staff seats are bought, used and released.
Capacity beyond your plan's included stores and staff is bought as seats — paid for up front, spent as you create things, released when you stop needing them.
Who can do this: the Administrator buys, reduces and releases seats from Billing. Creating a store or inviting staff spends a seat, so anyone allowed to do those feels the pool.
The one formula#
Available seats = included in your plan + bought as seats − in use.
The Billing page's Add-ons panel draws exactly this — a meter per unit type showing what is included, bought, in use and free.
Buying a seat#
Buy a seat shows the prorated cost for the rest of the current cycle before you confirm — you pay today only for the days left — and the receipt afterwards shows what was actually charged. Seats renew with your subscription at the plan's monthly add-on rate.
If a quote can't be fetched the dialog says so honestly ("We couldn't work out today's cost — it will appear on your invoice.") — it never pretends the answer is zero.
Spending a seat#
- Creating a store (or re-enabling a disabled one) takes a free seat. With none free, the create is refused with a Buy a seat action right there — buying one and continuing is a single flow.
- Inviting staff costs nothing — the seat is taken when the invitee accepts. If no seat is free at that moment, the invitee sees a neutral "this workspace cannot add you right now" message and their link stays valid for when a seat frees up.
- Disabling a store releases its seat immediately; the seat is free for something else the same moment. A staff seat is freed by deleting the member — disabling a staff account blocks their sign-in but does not free the seat.
Reducing and releasing#
- Release a seat (scheduled, the default): the reduction lands at the end of the period you already paid — no refund, nothing changes today. If you fill the seat again before the date, the release simply lapses rather than stranding something you are using.
- Reducing immediately is behind an explicit checkbox — "I understand this cannot be undone and nothing is refunded."
- A reduction below what is currently in use is refused before anything is charged: disable first, then reduce.
The fine print that surprises people#
The Free plan sells no seats — at its allotment, the create button becomes an upgrade button instead.