Passwords & security
The password rules, how to change or reset a password, and what happens on your other devices.
SellerTower uses one password rule everywhere. You can change your password while signed in, or reset it if you forgot it. Both sign you out on every device.
Who can do this: everyone, for their own account.
The password rule#
A password must have:
- at least 8 characters,
- an uppercase letter,
- a lowercase letter,
- a number,
- a special character, such as
!,@,#,$,%,^,&or*.
The strength meter under the field (Weak, Fair, Good, Strong) is only a guide. The rule above is what counts.
Changing your password#
- Open the menu under your name and choose User settings.
- Under Change password, enter your Current password.
- Enter the New password and type it again in Confirm new password.
- Press Change password.
You see "Password changed" and SellerTower signs you out. Sign in again with your new password.
Resetting a forgotten password#
- On the sign-in page, press Forgot password?.
- Choose Administrator or Staff. Staff also enter the Business alias.
- Enter your Email address and press Send code.
- Open the email and type the 8-character code into Verification code. Press Verify email.
- Enter a New password and type it again in Confirm password. Press Reset password.
- Sign in with your new password.
Things to know:
- The page always says "Code sent", even if no account uses that address. This stops strangers from finding out which emails have accounts. If no email arrives, check your spam folder and check that you chose the right account type.
- The code works for a short time only. The screen shows a countdown.
- Resend code sends a new code. You can resend a few times.
- A reset, like a change, signs you out on every device.
What else to expect#
- Logout signs out one device. Only a password change or reset signs you out everywhere.
- Sessions renew by themselves. A device you have not used for a long time goes back to the sign-in page.
- A disabled account is signed out. If the Administrator disables your account while you work, you see "This account has been disabled. Contact your administrator."
Troubleshooting#
| You see | Why | What to do |
|---|---|---|
| "Must be 8+ characters with an uppercase letter, a number and a special character" | The new password is missing something. | Add what is missing. Include a lowercase letter too. |
| "Passwords do not match" | The two new password fields are different. | Type the same password in both fields. |
| "new password must be different from your previous password" | You typed your old password as the new one. | Choose a password you have not used before. |
| "Failed to verify the code. It may have expired or is invalid." | The code is wrong or too old. | Copy the full code from the newest email, or press Resend code. |
| "Resend limit reached. Please contact support if needed." | You have used all your resends. | Start again from Forgot password?. |
| "Failed to reset the password. The reset link may have expired." | Too much time passed between the code and the new password. | Start again from Forgot password?. |