Open SellerTower

User guide

Error messages

Messages you may see, what they mean, and what to do.

The app's refusals are written to be read — this page collects the ones worth knowing ahead of time, with the fix.

Stock and selling#

Message	What it means	What to do
"One or more items are out of stock"	A stock check failed at the moment of writing — often a race with another till.	Check the stock page; reduce the line or restock.
"an order that is … cannot be edited — use a return or a refund"	The order is past confirmed — the wall.	Process a return or refund instead.
"order status changed by another request — please refresh and retry"	A colleague moved the order first.	Refresh; the menus now show where it really is.
"cannot complete order before payment is completed" (and kin)	A cross-axis guard: completion needs payment and fulfilment done.	Settle the blocking axis first — the message names it.
"store is disabled" / "store is archived" / "store is being deleted"	The store takes no writes in that state; reads still work.	Enable the store, or work in another.
"store credit 'REF-…' was just used on order 'ORD-…'"	Two orders raced for one credit slip; this one lost.	Remove the credit from this order — it names the winner.

Payments#

Message	What it means	What to do
"cannot complete order while … is owed back — void a payment or refund the excess first"	An edit lowered the total below what was paid; the order shows Refund due.	Void a payment or refund the excess.
"cannot complete order while … is still owing — record the payment first"	The order's payments don't cover its total.	Record the payment.
"paid is recorded when a payment settles the total — record the payment instead"	Paid can't be picked by hand while money is owing.	Pick Paid again — it opens Record payment — or record from the Payments section.
"… is recorded against this order — void the payments and the status returns to pending on its own"	Pending can't be picked while money is recorded.	Pick Pending to open Void payments, or void the rows yourself.
"payment exceeds the outstanding balance"	The payment is larger than what remains.	Record at most what remains; change given is not a payment.
"an overpayment is refunded in cash or as an adjustment — a store credit for money owed back is not supported yet"	Store credit isn't offered for an overpayment refund.	Refund as a cash return or an adjustment.

Catalogue#

Message	What it means	What to do
"this product still has stock in one or more stores — adjust it to zero before deleting, or mark it out of stock instead"	Delete is blocked while stock exists anywhere.	Zero the stock honestly, or archive the product.
"product name already exists" / "SKU must be exactly 6 digits"	The uniqueness and format rules — business-wide, variants included.	Pick another value, or leave the code blank to have one generated.
"This product still has stock in this store. Adjust it to zero, or mark it out of stock instead."	Unlinking would destroy the stock record.	Zero it first, or just switch the product out of stock.
"a note is required when the reason is 'other'" / "reason … cannot increase stock"	The adjustment reason rules.	Add the note, or pick the reason that matches the direction.
"Batch number must be the letter B followed by 5 digits" / "reserved for the system"	The batch number format; prefixed numbers belong to the system.	Use the `B00042` shape.

Returns and refunds#

Message	What it means	What to do
"only completed orders can be returned"	A return needs a finished sale behind it.	Complete or cancel the order first.
"…K have already been returned, so R remain"	The quantity ceiling — more can't come back than went out.	Return at most R.
"refund amount X exceeds the Y still refundable on this return (A of B already allocated)"	The refund ceiling, counting pending refunds too.	Refund at most Y, or cancel a pending refund first.
"a COMPLETED return is final — its items and fees cannot be changed"	Completed returns freeze — reopening once restocked goods twice.	Raise a fresh return or refund for the difference.
"a store credit settles when the customer spends it at checkout, not by hand — cancel it instead…"	Credit settlement is the system's.	Cancel the credit if it shouldn't be redeemable.

Accounts and plan#

Message	What it means	What to do
"you have used all of your staff seats; buy another seat or free one up, then try again"	A seat-pool refusal — not an upgrade prompt.	Buy a seat, or free one (disable/delete a unit).
"this workspace cannot add you right now — please contact your administrator and try this link again"	An invitee hit an empty seat pool; the link stays valid.	The Administrator frees or buys a seat; the same link then works.
"monthly order limit reached for the free plan"	The Free plan's order allowance is spent for the month.	Upgrade, or wait for the window to reset.
"… is not available on your current plan"	A plan capability gate — the message names the feature.	See which plan includes it; the in-app upgrade page names the cheapest.
"this date range is outside the analytics history included in your current plan"	The history window.	Narrow the range, or move to a plan with a longer window.
"customer has orders and cannot be deleted — deactivate the customer instead"	History protection.	Deactivate — it's fully reversible.
"Payment failed. Update your payment method"	A genuine card decline on the subscription.	Fix the card in the Stripe portal.
"Action restricted. Please contact your administrator."	Staff-facing face of a billing restriction — no billing details are exposed to staff.	Tell the Administrator; only they can settle the bill.
"invoice not found" on a shared link	The access token is missing or wrong — often a trimmed URL.	Re-send the link from the invoice and share it whole.

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