The Administrator

Every business has exactly one Administrator: the account that signed up, owns the subscription, and pays the bill. The Administrator is not a staff member — they do not appear in the staff list, they hold no role, and they never use a staff seat. Wherever their actions show up in records, they are labelled simply "Administrator".

What makes the Administrator different#

• No permission applies to them. Roles decide what staff can do; the Administrator can do everything, always. There is no role that grants "administrator".
• Some actions are theirs alone, whatever roles a staff member holds. Inviting staff and enabling or disabling a staff account; creating and editing stores, and switching one on or off; everything on Billing and Business settings; deleting the business. These actions spend or manage what the business pays for, so no role can unlock them.
• Their access always works. Even when a payment problem has made the account read-only, the Administrator can still reach Billing and act — precisely so the bill can be paid.

One Administrator, no second, no transfer#

The Administrator account is created once, at signup, and no way exists to create another. There is also currently no way to transfer the business to a different owner from inside the app — the Administrator's own name and profile can be edited in User settings, but the account itself is the account.

Related pages#

Roles & permissions · Staff & seats · Payment & the customer portal