The Administrator

Every business has exactly one Administrator. This is the account that signed up, owns the subscription and pays the bill. The Administrator is not a staff member. They are not in the staff list, they have no role, and they never use a staff seat. In records such as the activity log, their actions show as "Administrator".

Who can do this: this page explains the account. Everyone can read it.

How the Administrator is different#

• Roles do not apply. Roles decide what staff can do. The Administrator can always do everything. No role can make a staff member an Administrator.

• Some actions are for the Administrator only, whatever roles a staff member has:

  • creating a store, editing a store, and disabling or enabling it,
  • adding staff and disabling or enabling a staff account,
  • everything on Billing and Business settings, including deleting the business.

  These actions use or manage what the business pays for, so no role can give them to staff.

• Access always works. Even when a payment problem has made the account read-only, the Administrator can still open Billing and pay.

One Administrator, no transfer#

The Administrator account is created once, at signup. You cannot create a second one. You also cannot hand the business over to a different owner from inside the app. The Administrator can change their own name in User settings, but the account itself stays the same.

Related pages#

Roles & permissions · Staff & seats · Payment & the customer portal