Discount types

Every discount starts from one of four type cards. This page explains what each one takes off, with a worked example.

Who can do this: the Administrator and staff with the Admin role create and edit discounts. Store Admin and Reports Viewer can view them. Discounts are a plan feature (see the badge above).

Before you start#

Open Discounts, click Create discount, and go to the Discount type section. The examples use round numbers in your own currency.

For more examples inside the app, click the information button next to Discount options. It opens a page that explains each type.

Amount off products#

A percentage or a flat amount off chosen products or categories. Under Applies to, choose All products, Specific products or Specific categories.

The app adds up the lines that qualify, works out the discount on that total, and shares it across those lines.

20% off T-shirts. The cart has two shirts at 25.00 each and jeans at 40.00. The shirts add up to 50.00, so the discount is 10.00. It is shared across the two shirt lines. The jeans are not touched.

Amount off order#

A percentage or a flat amount off the whole cart.

If this discount stacks with a product discount, it is worked out on what the lines cost after the product discount.

The cart is 100.00. A 20% product discount takes 20.00 first. A 10% order discount then takes 10% of the 80.00 that is left, which is 8.00, not 10.00.

Buy X get Y#

The customer buys a set quantity of some products (Customer buys (prerequisite X)) and gets other items free or cheaper (Customer gets (target Y)). Under At a discounted value, enter the Discount percentage for the target items: 100 means free, 50 means half price.

Two rules to know:

• A free item cannot also count towards the items the customer must buy. "Buy 2 get 1" needs 3 items in the cart, not 2.
• When several items could be the free one, the cheapest items are discounted first.

Buy 2 get 1 free on drinks at 2.00 each. The cart has six drinks, so the deal applies twice: 4.00 off. At 50% off the third drink instead of free: 2.00 off.

Mix & match counts the total quantity across all the products you chose. Specific quantities sets a quantity for each product.

Volume tiered pricing#

Price breaks by quantity on one line. Under Volume price threshold tiers, click Add tier for each tier and enter a minimum and maximum quantity. The tier that contains the line's quantity applies. A tier can be Percentage (%), Fixed Off (one amount off the whole line) or Flat Price (a new unit price for the line).

A tier "5 to 9 items, unit price 8.00" on an item that costs 10.00. A line of 6 items pays 6 × 8.00, so 12.00 off. A tier "10 or more, 15% off": a line of 12 items at 10.00 gets 18.00 off.

Tiers cannot overlap, and nothing can come after a tier with no maximum.

The custom discount at checkout#

At checkout, the person taking the order can also type a custom discount in the Discounts & promo codes window. It is a cash amount or a percentage off the whole order, or a cash amount off one line. It applies after every saved discount and has no limits or schedule. See How discounts work.

Fields#

Behind the scenes#

• The server does all the discount maths. The checkout only shows what the server sends back.
• Some older discounts use a type that is no longer offered, such as Tiered spend. They keep working and show their own card with the note "This discount type is no longer available for new discounts." To replace a Tiered spend discount, create an Amount off order discount with a minimum spend.

Watch out#

Troubleshooting#

Related pages#

How discounts work · Rules and scheduling · Combining discounts