Activity log
What is recorded, who can see it, and how long it is kept.
Available on Scale
The Staff activity page is your supervision surface: a permanent journal of what your team did — including, deliberately, what they tried to do and were refused.
Who can do this: the Administrator, the built-in Reports Viewer role, and custom global roles granted activity access — activity access cannot be granted to a store-scoped role.
What is recorded#
- Every change made through the app — creates, edits, status moves, deletes — each tied to the record it touched.
- Field-level "what changed" diffs on key records: expand a row to see before and after.
- Sign-ins and sign-outs, password changes and resets, and sessions being revoked.
- Downloads — an export leaves no other trace, so taking one is journaled.
- Refusals. A denied action is recorded with a Refused outcome. A run of refusals from one person against one record is worth a look — that is the shape of someone probing what they should not.
Entries appear within seconds. Each expands into the endpoint called, the device, the IP address and a request id — with "Show everything this action did" pulling together every entry one action produced.
What it deliberately does not tell you#
- Reads. Viewing a page or a customer's profile leaves no entry — only changes and downloads do.
- Quantities. Stock entries say who moved stock and how; the amounts live in Stock history, which is the ledger.
- The past before your plan had the feature. On plans without activity tracking the journal is never written, and upgrading does not backfill it — coverage starts the day the feature does.
Entry contents are privacy-conscious by design: the journal records that a field changed and rarely its value, and secrets — passwords, tokens, card numbers — are never stored.
Filters and retention#
Filters narrows by action, record type, entry type (API call / Field change / Sign-in), outcome and store. Each entry's row can also jump to the record it touched, and every staff member's own timeline is available from their page in Staff.
Your plan keeps the journal for a fixed window of recent days, and the page states it plainly: "Only the last 30 days of activity are kept on your plan." The period filter above the table offers "Last 24 hours", "Last 7 days", "Last 14 days" and "Last 30 days" — never a range wider than what is kept. After a downgrade there is a grace period before any narrower window is enforced, so you have time to export what you need.