Quarantine
Holding stock aside, releasing it, and writing it off.
Quarantine is the state between "on the shelf" and "written off": stock you still hold but must not sell — a returned item awaiting inspection, a delivery that looks off. Held units stay in your stock-on-hand count and disappear from Available, so nothing can sell them while the decision is pending.
Who can do this: viewing rides the inventory view permission; holding stock manually needs create; releasing and settling need update.
How stock gets held#
- Returns. When a return's disposition says the goods need inspection, the system holds them the moment the return completes — the hold's Source names the return.
- Manually, with Add to quarantine: pick the product, quantity and reason. On a batch-tracked product the hold is split out of a specific batch, so the paperwork knows exactly which lot is suspect.
Settling a hold#
A pending hold is settled one of four ways, each landing on its own tab:
- Release — the stock is fine; it returns to sellable.
- Dispose — written off. Disposal moves nothing back to the shelf — the units leave stock for good.
- Supplier return — sent back to the supplier.
- Cancel — the hold was raised in error; the record closes as cancelled.
A partial settle is fine — release half, dispose the rest — and the remainder stays held. Settled holds stay listed on their tab as the permanent record of what was decided.
Related pages#
What happens to returned stock · Adjusting stock · Batches & expiry