Correcting an issued invoice
Reissuing: the correction is a new document.
A tax invoice, once issued, never changes. When one is wrong — a misspelled billing name, a wrong address — the correction is a reissue: a new document that replaces it.
Who can do this: reissuing rides the invoice permissions of the counter roles; find it on the invoice's row menu as Reissue invoice.
What a reissue does#
- A successor document is created with a fresh fiscal number, and becomes the order's one live invoice.
- The original becomes superseded — it survives, permanently, and the two documents point at each other, so anyone holding the old paper can be shown exactly what replaced it.
- The successor starts with a clean send history — send it to the customer as its own document.
The whole swap happens as one step, so there is never a moment when an order has two live invoices — or none. Reissuing the same superseded document twice is refused; corrections chain forward through the live one.
What a reissue is not#
It is not a way to change what was sold or charged — the money on the invoice is the order's snapshot. If the goods or amounts are wrong, the correction belongs on the money side: a return or a refund, which produce their own paper.
Related pages#
How invoices work · Refunds · Sharing invoices & payment links