User guide

Plans & billing

What each plan includes, how upgrades work, and how seats are billed.

• How plans workAllotments, features, and what changes when you change plan.
• Comparing plansThe live plan catalogue, monthly and annual billing.
• Upgrading & downgradingUpgrades apply now with proration; downgrades wait for your renewal date.
• Seats & add-onsHow extra stores and staff seats are bought, used and released.
• Payment & the customer portalCards, receipts, and what happens when a payment fails.
• Cancelling & moving to FreeExactly what you keep, what is switched off, and when.