Upgrading & downgrading

The direction of a plan change decides when it happens. An upgrade happens now. A downgrade waits until the end of the period you have already paid for.

Who can do this: the Administrator, from Billing, then Change plan.

Upgrading#

1. On Billing, press Change plan (or Upgrade plan).
2. On the plan you want, press Upgrade.
3. The Confirm upgrade box shows the Prorated amount due now. This covers the rest of your current billing period.
4. Press Confirm and pay.

The upgrade starts straight away, and the new features are ready to use.

• No card on file yet (for example, moving up from the free plan): SellerTower first opens the secure Stripe page to save your card, as at signup.
• Your bank asks you to confirm: Stripe shows its payment page. The upgrade finishes when the payment goes through.

Downgrading to a lower paid plan#

1. On Billing, press Change plan.
2. On the lower plan, press Downgrade.
3. Read the list of what changes, then press Schedule this change.

You see "Downgrade scheduled". The downgrade does not happen now. The app says: "Your plan changes to" the new plan "on" the date. "Nothing changes until then." You keep everything your current plan includes until the end of the period you have paid for.

To change your mind before the date, press Cancel downgrade.

What happens on the date#

• Extra seats you bought stay. From the change date they are charged at the new plan's seat price. This can be higher or lower than you pay now.
• More stores or staff than the new plan includes: the downgrade still happens.
  • If the new plan sells extra seats, the difference is billed as seats from your next renewal.
  • If the new plan does not sell extra seats, you get a grace period to reduce. The Billing page shows "You're over the limits of your plan. Reduce usage before" a date. If you are still over after that date, SellerTower archives the extra stores and staff. They keep their history, and they come back when a plan covers them again.
• History: a lower plan keeps less history. After a grace period, older records outside the new plan's history window are removed.

Downgrading to the free plan#

Moving to the free plan is the same as cancelling your subscription. It has its own page: Cancelling & moving to Free.

While a move to the free plan is booked, you cannot make other plan changes. Cancel the booking first.

Watch out#

Troubleshooting#

Related pages#

Comparing plans · Seats & add-ons · Payment & the customer portal