Payment & the customer portal
Your card, your SellerTower invoices, and what happens when a payment fails.
SellerTower never stores your card. Your card, billing address, tax details and all your past SellerTower invoices are in the Stripe customer portal. You open it from the Billing page.
Who can do this: the Administrator.
Opening the portal#
- Open Billing from the menu under your name.
- Under Billing details, find Payment method and invoices.
- Press Open Stripe portal.
In the portal you can change your card, update your billing address, and download invoices and receipts. The only receipt SellerTower shows itself is the one for a seat you buy, in the buy box.
When a payment fails#
A failed payment does not cut you off at once. This is what happens:
- You get an email with the reason and a link to pay the open invoice. The Billing page shows "Payment failed. Update your payment method" with an Update payment method button. Stripe also tries the charge again by itself.
- A grace period starts. You keep working as normal. A banner reminds you to pay.
- If the grace period ends without payment, the account becomes read-only. Everyone can still see everything, but nobody can save changes. You see "Payment required. Please update your billing details." Your staff see only "Action restricted. Please contact your administrator." They do not see any billing details.
- When you pay, everything comes back at once. The banners go and changes work again. Nothing was deleted at any point.
Troubleshooting#
| You see | Why | What to do |
|---|---|---|
| "Your payment could not be completed. Please check your billing details." | Your card was declined. | Change the card in the Stripe portal, or pay the open invoice from the email link. Then try again. |
| "Payment failed. Update your payment method" | A subscription payment failed. | Press Update payment method and fix the card in the portal. |
| "Your account is read-only due to a billing issue. Update your payment details to restore access." | The grace period ended without payment. | Pay the open invoice. Access comes back as soon as it is paid. |
| "Failed to open billing portal" | The portal could not be opened. | Try again in a moment. |
Related pages#
Upgrading & downgrading · Cancelling & moving to Free · Troubleshooting sign-in