Payment & the customer portal
Cards, receipts, and what happens when a payment fails.
SellerTower never stores your card. Everything about the payment instrument — the card, billing address, tax details, and every past invoice — lives in the Stripe customer portal, one click from the Billing page.
Who can do this: the Administrator.
The portal#
On Billing, the row "Payment method and invoices" explains it and the button Open Stripe portal takes you there. As the page's own note says: "All payment data is handled by Stripe, a PCI-DSS Level 1 certified payment processor. No card details are stored on Seller Tower servers."
Use the portal to change the card, fix a billing address, and download invoices and receipts. (The one receipt shown inside SellerTower itself is a seat purchase's, right in the buy dialog.)
When a payment fails#
A failed renewal starts a dunning sequence rather than cutting you off:
- You get an email with the decline reason and a link to pay the open invoice, and the Billing page shows "Payment failed. Update your payment method" with a button to the portal. Stripe retries the charge on its own schedule.
- A grace window opens — you keep working normally while the banners remind you.
- If the window runs out, the account becomes read-only: viewing everything still works, but changes are refused. You (the Administrator) see "Payment required. Please update your billing details." — your staff see only "Action restricted. Please contact your administrator." with no billing details exposed.
- Paying lifts everything immediately — the moment the invoice settles, banners clear and writes work again. Nothing was deleted at any point in the sequence.
Related pages#
Upgrading & downgrading · Cancelling & moving to Free · Troubleshooting sign-in