Order status
The order lifecycle and what each status allows.
An order carries three separate statuses — the order itself, its payment, and its fulfilment. This page is the first axis: the life of the sale.
Who can do this: moving any status needs the change-order-statuses permission (Admin, Store Admin, Cashier).
The states#
- Pending — a draft. Nothing has moved: no stock, no obligation.
- Confirmed — a real sale; stock is deducted here. A confirmed order can still step back to pending, which returns the stock.
- Processing — being worked on.
- Completed — done, and final on all three axes. Completion requires payment and fulfilment to be completed first — with nothing still owing and nothing owed back — and it is the moment the invoice becomes final, loyalty is settled and a dine-in table frees. There is no un-complete: money and goods move afterwards only through returns and refunds.
- Cancelled — also final. Deducted stock returns, store credits and discount uses are released, and a quote invoice is voided. There is no un-cancel.
The options you see are the server's answer#
The status menus don't guess: for each order they ask the server what is legal right now and render exactly that — an option that would be refused shows the refusal's reason ("cannot complete order before payment is completed") instead of failing after the click. The same order can legitimately offer different options an hour later, because its other axes moved.
Nothing owing, nothing owed back#
Completion checks the order's recorded payments, not just its payment status. While money is still owing it answers "cannot complete order while … is still owing — record the payment first". When an edit has lowered the total below what was paid, the order shows Refund due and answers "cannot complete order while … is owed back — void a payment or refund the excess first". Both remedies are on the record page; see Recording payments & deposits.
The full picture of every status lives in the app itself too — Orders → Status guide.
Related pages#
Payment status · Recording payments & deposits · Fulfilment status & types · Editing & cancelling orders