How plans work
What a plan includes, which features it turns on, and what changes when you change plan.
A plan does two separate things. It includes a number of stores and staff seats, and it turns features on or off. Knowing the difference makes every billing screen easier to read.
Who can do this: only the Administrator can open Billing. Staff who open it see "No access to billing".
What a plan includes#
Seats. The plan price includes a number of stores and a number of staff seats. This is a starting point, not a hard limit. On plans that sell extra seats, you can buy more at any time and give them back later. See Seats & add-ons.
Features. A feature is either on or off. Examples are discounts, fulfilment options, bulk edit, customer groups and exports. Two features come in levels:
- Analytics goes from a basic view up to detailed drill-downs.
- Roles goes from the built-in roles up to creating your own.
Higher plans also keep more history. This decides how far back your analytics, orders and activity records go.
The free plan's order limit. The free plan allows a set number of orders each month. The Orders this month meter on the Billing page and your dashboard's Billing panel show how many you have used. The count starts again each month. Paid plans have no order limit.
For every feature and the plan it needs, see Plan capabilities.
What a locked feature looks like#
If your plan does not include a feature, you can still see it. The sidebar marks it, and if you open it, the page explains what is missing:
Staff see the same panel, but they are asked to talk to their Administrator.
Rules for every plan change#
- Your records stay. The app says: "Nothing is removed. No store, product, order or staff record is deleted by a plan change." Stores and staff above what the new plan covers can be switched off, but they keep their history.
- History is the exception. A lower plan keeps less history. After a grace period, older records outside the new plan's history window, such as stock history and activity log entries, are removed. Export anything you need before you move down. See Exports & reports.
- No plan limits products. You can add as many products as you need on any plan.
- Prices come from live data. Every number on a plan card comes from the plan list for your country. That is why this guide describes how plans work and lets the app show you the numbers.
Related pages#
Comparing plans · Upgrading & downgrading · Seats & add-ons · Plan capabilities