How discounts work

Every discount in SellerTower is priced by one engine, on the server — the same rules at the back-office checkout, the POS and the storefront. What you see in a checkout preview is what will be charged, because both come from the same calculation; no screen does its own discount arithmetic.

Who can do this: authoring discounts is the Admin's (Store Admins can view them); a cashier applies them at the till through their order permissions. Discounts are a plan capability — the badge above says where they start.

Three ways money comes off an order#

• Automatic sales apply themselves. Any active automatic discount whose conditions the cart satisfies is applied — nobody types anything.
• Promotional codes are the same records with a code attached: they apply only when the code is entered.
• Manual discounts are the cashier's ad-hoc reduction on one order — a goodwill percentage or amount with a reason, applied after every catalogue discount, and never counted against any usage limit.

Asked-for and automatic discounts fail differently — on purpose#

An automatic discount the cart doesn't qualify for is simply skipped, silently — shoppers are not nagged about promotions that don't apply to them.

A discount someone asked for — a typed code, a selected discount — that fails gets an explanation: the checkout lists each rejected discount with the engine's own reason ("discount is expired", "minimum order value of X required", "you have already used this discount the maximum number of times"…). An ineligible requested discount on a new order is refused outright rather than quietly dropped, so an order is never placed on the belief a code worked when it didn't.

When usage is counted#

A discount's redemption is counted after the order is actually saved — a failed checkout never burns a single-use code. The count is given back only if the order is cancelled; a return keeps it, because the promotion did make the sale.

Related pages#

Discount types · How pricing works · Combining discounts