Cancelling & moving to Free

In SellerTower, cancelling your subscription and moving to the free plan are the same thing. An account without a paid plan is on the free plan. Cancelling does not delete your business.

Who can do this: the Administrator, from Billing.

Booking the move#

1. On Billing, press Cancel subscription.
2. Read the list of what will change.
3. If you have more than one store, answer Which store do you want to keep? This is the store that stays open on the free plan.
4. Press Yes, cancel subscription.

The move happens at the end of the period you have already paid for. You keep your paid plan until then.

Until that date, the Billing page shows "You're switching to the free plan" with three buttons:

• Never mind, keep my plan cancels the move.
• Change which store I keep lets you choose a different store.
• Leave now instead moves you to the free plan today.

What happens on the day#

• Your plan becomes the free plan, and billing stops.
• Stores beyond the one you keep are switched off, not deleted. The app says they "stop taking orders but keep their history, and you can switch them back on when a plan covers them again."
• Staff beyond what the free plan includes are switched off. They cannot sign in until a plan covers their seat. Nobody is deleted.
• Staff invitations that have not been accepted are cancelled.
• Seats you bought end with the subscription.

If you move to a paid plan again later, you can switch everything back on.

Leaving straight away#

Leave now instead makes the same changes today. The box says it clearly: "You are not refunded for the rest of the period you have already paid for."

Watch out#

Troubleshooting#

Related pages#

How plans work · Seats & add-ons · Store statuses & deletion