Choosing a plan at signup
The free plan finishes in the app. A paid plan goes through a secure Stripe checkout.
The last step of signup, Select your plan, shows the plans for your country. These are the same plans, prices and inclusions you later see on the Billing page.
Who can do this: the account owner, during signup. You can change your plan later from Billing. See Upgrading & downgrading.
Reading the plan cards#
Each card shows:
- the plan's price,
- how many stores and staff seats the price includes,
- what the plan can do.
Under the toggle, a line tells you which currency the prices are in. It says either Billed in USD or that prices are shown in your country's currency.
The Monthly and Annual switch changes the billing period. The annual price is ten months of the monthly price, so the switch shows 2 months free.
Taking the free plan#
- Press Continue with Free Tier under the plan cards.
- Press Confirm free tier in the box that opens.
Signup finishes straight away. You do not need a card. The free plan has a monthly limit on orders. Your dashboard's Billing panel shows how many orders you have used.
Taking a paid plan#
- Choose a plan card.
- Press the Continue with button for that plan.
- SellerTower opens a secure Stripe page. Enter your card details and save.
- Stripe sends you back to SellerTower, and your account is ready.
If you leave the Stripe page without saving, you come back to the plan step. Nothing is charged. You can choose again, or take the free plan and upgrade later.
Watch out#
Troubleshooting#
| You see | Why | What to do |
|---|---|---|
| "We could not load the plan prices." | The plan list could not be read for a moment. | Wait. The page tries again by itself. |
| "Failed to initialize payment setup." | The Stripe page could not be opened. | Try again. If it keeps failing, take the free plan now and upgrade later from Billing. |
| "Failed to confirm billing." | SellerTower could not confirm the payment when Stripe sent you back. | Sign in again. SellerTower takes you back to the plan step if signup is not finished. |
Related pages#
How plans work · Seats & add-ons · Cancelling & moving to Free