User guide

Accounts & access

Creating your account, signing in, and staying secure.

• Creating your accountThe signup wizard, the verification code, and what gets created for you.
• Choosing a plan at signupFree finishes in the app; paid plans go through secure checkout.
• Signing inAdministrator and Staff sign-ins, and how sessions work.
• Passwords & securityPassword rules, changing and resetting, and what happens to your other devices.
• Invited staff: first sign-inAccepting an invitation and creating your staff account.
• Troubleshooting sign-inWhat each sign-in message means and what to do about it.