User guide

Returns & refunds

Taking goods back, refunding money, and store credit.

• ReturnsThe return flow, quantity limits, and how the refund value is worked out.
• What happens to returned stockBack on the shelf, into quarantine, or written off.
• RefundsRefund methods and the ceiling a refund can never exceed.
• Refunding as store creditIssuing credit instead of cash, and how it is redeemed once.
• Automatic vs manual refundsWhen the system refunds by itself and when you decide.