Billing settings
A tour of the Billing page, block by block.
The Billing page is where you manage your subscription and how you pay. It reads from top to bottom. There is no single save button: each block acts on its own.
Who can do this: the Administrator only. Staff who open the page see No access to billing and the message "Billing and subscription details are managed by the business owner. Ask them if you need a change to the plan or the payment method." This is by design.
Before you start#
Click your name or initials in the sidebar to open the My Account menu, then choose Billing.
The blocks, top to bottom#
- Alerts. Anything that needs action shows first, for example a failed payment with Fix payment, or a change that is booked.
- Booked change. When a downgrade or cancellation is scheduled, a banner names the date and lets you undo it, for example with Cancel downgrade or Resume subscription.
- Current subscription. Your plan, price, current period and what happens next. From here you can Change plan, Change cycle between monthly and annual, or Cancel subscription. See Comparing plans.
- Add-ons. Meters for Stores and Staff seats: how many are included, bought, used and free. Use Buy a seat or Release a seat. See Seats and add-ons.
- Orders this month. Shown only when your plan has a monthly order limit. It shows how many orders you have used and when the count resets.
- Billing details. "How you pay, and any codes attached to your account." This holds:
- Payment method and invoices: click Open Stripe portal to change your card, billing address or tax details, and to see past invoices. See Payment and the customer portal.
- Promo code: apply, replace or remove a code. Only one code can be active at a time. A new code takes effect on your next billing cycle.
- Reseller: the partner your account is linked to. It can only be set once.
Your billing currency#
Every amount on this page is in your billing currency. That is your country's own currency or US dollars. It is set when you sign up and does not change.
Behind the scenes#
This page stays open even when a payment problem has locked the rest of the app. The one page that must always work is the one that fixes the bill.
Watch out#
Troubleshooting#
| Symptom | Cause | Fix |
|---|---|---|
| No access to billing | You are signed in as staff. | Ask the Administrator. |
| Billing is not in your menu. | Only the Administrator sees it. | Ask the Administrator. |
| Prices show as unavailable. | The price list could not be loaded just now. | Wait. The page tries again by itself. |
| The Add-ons block says all seats are in use. | Every seat you have is used. | Buy a seat, or disable a store or staff member first. |
Related pages#
How plans work · Seats and add-ons · Payment and the customer portal